Client Account Manager

This full-time position is responsible for the system setup, implementation, training and/or reinforcement of training, and support of software applications for new and existing clients.

Responsibilities

• Manage the implementation process for assigned clients.
• Creating and help with execution of client’s implementation schedule to ensure timeliness of go-live date.
• Investigate, troubleshoot and resolve client issues.
• Provide support to the sales team regarding product demonstrations and any other assistance needed through the sales process.
• Participate in design, documentation, and QA testing when needed.
• Other duties as assigned.

Requirements

• 2+ years fundraising experience. Familiar with one or more current fundraising software in the market.
• Strong analytical and troubleshooting skills.
• Strong organizational and time management skills.
• Strong verbal and written communication and interpersonal skills.
• Ability to meet critical deadlines and adhere to defined quality standards.
• Energetic, driven and self-starter personality.
• Excellent presentation skills preferred.
• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner.

Education Requirements

• A Bachelor's degree from an accredited 4 year college.

Please send the resume to careers@charityproud.org

Sales Executive

Alboddo Technology is looking for a self-driven and talented Sales Executive to join a rapidly growing tech startup in Charleston SC. This full-time position is responsible for selling the cloud-based fundraising software “Charityproud” to small to medium-size nonprofit organizations. Manage relationship with assigned client base to ensure retention and grow revenue.

Responsibilities

• Create strategic plans for new markets and clients.
• Travel extensively to meet prospects for new sales.
• Serve as primary relationship contact for assigned client base and to help with production issues.
• Develop and maintain good relationship with assigned clients to grow referral client base.
• Provide feedback from sales activities to development team to keep on improving the quality of the product.
• Help with new client implementation and coordinate internal resources to meet and exceed clients' expectations.
• Participate in morning sales meeting when available.
• Participate in fundraising events and meetings as requested.
• Work closely with the in-office sales coordinators and give directions.
• Other duties as assigned.

Requirements

• 3+ years successful sales experience selling fundraising software, or 3+ years using one or more current fundraising software in the market and ready to switch gears to sales.
• Being able to travel extensively.
• Strong organizational, planning and project management skills.
• Strong verbal and written communication and interpersonal skills.
• Possess strong problem-solving and decision making skills. Ability to work independently, apply judgment, maintain stable performance under stress and flexibility in an evolving work environment.
• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner.

Education Requirements

• A Bachelor's degree from an accredited 4 year college.

Please send the resume to careers@charityproud.org