Client Account Manager

This full-time position is responsible for the system setup, implementation, training and/or reinforcement of training, and support of software applications for new and existing clients.

Responsibilities

• Manage the implementation process for assigned clients.
• Creating and help with execution of client’s implementation schedule to ensure timeliness of go-live date.
• Investigate, troubleshoot and resolve client issues.
• Provide support to the sales team regarding product demonstrations and any other assistance needed through the sales process.
• Participate in design, documentation, and QA testing when needed.
• Other duties as assigned.

Requirements

• 2+ years nonprofit experience. Familiar with one or more current fundraising software in the market.
• Strong analytical and troubleshooting skills.
• Strong organizational and time management skills.
• Strong verbal and written communication and interpersonal skills.
• Ability to meet critical deadlines and adhere to defined quality standards.
• Energetic, driven and self-starter personality.
• Excellent presentation skills preferred.
• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner.
• This position requires to work in Charleston office.

Education Requirements

• A Bachelor's degree from an accredited 4 year college.

Please send the resume to careers@charityproud.org

Sales Executive

Charityproud is looking for a self-driven and talented Sales Executive to join a rapidly growing tech startup in Charleston SC. This full-time position is responsible for selling the cloud-based fundraising software to small to medium-size nonprofit organizations, while managing relationships with their assigned client base to ensure retention and grow revenue. Remote applicants will be considered depending on the region.

Responsibilities

• Create strategic plans for new markets and clients.
• Manage sales pipeline from lead generation, to demo, to close.
• Meet or exceed sales goals.
• Travel occasionally to meet with prospects.
• Develop and maintain great relationships with assigned clients to grow referral client base.
• Provide feedback from sales activities to the engineer team to continue improving the quality of the product.
• Help coordinate internal resources to meet and exceed clients' expectations.
• Participate in morning sales meetings.
• Participate in fundraising networking events, meetings and conferences as requested.
• Work closely with the in-office sales coordinators.
• Other duties as assigned.

Requirements

• 3+ years successful sales experience selling fundraising software, or 3+ years using one or more current fundraising software in the market and ready to switch gears to sales.
• Ability to travel.
• Strong organizational, planning, and project management skills.
• Strong verbal and written communication and interpersonal skills.
• Possess strong problem-solving and decision-making skills. Ability to work independently, apply judgment, maintain stable performance under stress and flexibility in an evolving work environment.
• Ability to react quickly to complex situations; work with employees, customers and outside organizations in a professional manner.

Education Requirements

• A Bachelor's degree from an accredited 4-year college.

Please send the resume to careers@charityproud.org